have a nice day syndrome

English

Noun

have a nice day syndrome (uncountable)

1. A stressful form of cognitive dissonance among employees whose work involves assuming a fake cheerful persona to deal with members of the public.
   • 2004, Richard Brookes, Roger Palmer, The New Global Marketing Reality, Springer, →ISBN, page 61:

     The ‘have a nice day’ syndrome typifies a routinized approach to customer service where, by establishing procedures, service levels can be consistently maintained and efficiently managed.

See also

• emotional labor