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conversational commerce

From Wiktionary, the free dictionary

English

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Noun

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conversational commerce (uncountable)

  1. (Internet, business) E-commerce done via various means of conversation (live support on e-commerce web sites, online chat using messaging apps, chatbots on messaging apps or websites, voice assistants) and using technology such as: speech recognition, speaker recognition, natural language processing and artificial intelligence.

Further reading

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