1998, Kent S. Belasco, Bank Systems Management: The Project Management Guide to Planning and Implementing System Installations, Conversions and Mergers[1], illustrated edition, Replica Books, →ISBN, page 152:
When a project is completed that has obvious effects on the customer, such as a voice response system, a new interactive teller machine, or modernized lobby layout, the customer must be informed in advance of the change.
2017 July 24, Matt Olberding, “First Nebraska Bank unveils interactive teller machine”, in Lincoln Journal Star[2], archived from the original on July 2, 2019:
The interactive teller machines allow bank customers to deal with a live employee remotely through a video interface. The bank said its customers will be able to conduct up to 95 percent of typical teller transactions through the interactive tellers.
2017 October 1, 伍忠賢, 沈中華, 圖解金融科技與數位銀行[3], 書泉出版社, →ISBN, page 173:
Smart welcome dialing: ‧Payment Teller Machine (PTM). ‧Interactive Teller Machine (Interactive Teller Machine) allows remote customer service staff to talk to customers through video chat, assist customers in pre-filling forms, complete transactions by themselves, or provide consulting services.
2021 January 10, Mason Dockter, “Siouxland Federal Credit Union installs new ITMs at South Sioux City branch”, in Sioux City Journal[4], archived from the original on February 3, 2021:
The Siouxland Federal Credit Union installed a set of five new interactive teller machines (ITMs) at its South Sioux City branch in November. The machines, which are staffed by bank tellers who appear on a screen, replace the bank's drive-thru teller windows.
2021 April 2, Al-Aali, Ebtihaj, Masmoudi, Meryem, “The Banking Sector During COVID19”, in Global Perspectives on Change Management and Leadership in the Post-COVID-19 Era[5], IGI Global, →ISBN, page 280:
BISB has granted the digital transformation of offering the financial services a grant importance which was translated in the several initiatives such as BISB online, digital branch, interactive teller machine and Kisok. BISB online has been granted the “Best Online Bank” in 2018 by Global Business outlook.
2021 April 16, Robert Blankenship, “Cadence Bank launches interactive teller machine at Andalusia branch”, in Andalusia Star News[6], archived from the original on October 7, 2022:
The Cadence LIVE Teller interactive teller machine (ITM) is available at the MLK Jr. Expressway branch. The ITM combines innovative technology with the service and expertise of an in-person bank visit, connecting customers with a live teller for personalized support and more flexible hours. It is part of a footprint-wide expansion of the bank’s ITM fleet to 60 machines by year-end 2021.
2021 September 7, Junius Stone, “Red River Federal Credit Union adds Interactive Teller Machines at several Texarkana locations with more on the way”, in Texarkana Gazette[7], archived from the original on March 12, 2024:
This Interactive Teller Machine is now the RRFCU kiosk at Central Mall. It offers live interaction and banking services with a teller at the Summerhill Road location. It also features an ATM off to the side.
2023 April 3, The Dispatch Staff, “SNAPSHOT: AmeriCU Credit Union installs Interactive Teller Machine in Oneida”, in Oneida Dispatch[8], archived from the original on April 3, 2023:
AmeriCU Credit Union installed a remote full-service Interactive Teller Machine (ITM) at the Byrne Dairy in Oneida. Members can now access all their AmeriCU accounts, make deposits and loan payments, transfer funds between accounts, and withdraw cash in multiple denominations.
2023 May 29, Megan Zapalac, “What's that going to be...on North Main Street in Vidor”, in The Beaumont Enterprise[9], archived from the original on June 1, 2023:
This fall, Vidor is getting an Interactive Teller Machine owned by Neches Federal Credit Union.
