From Wiktionary, the free dictionary
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2013 — Thomas Eisenmann, ed. Managing Startups: Best Blog Posts , "O'Reilly Media, Inc." →ISBN , Essay 48 Recruiting Developers? Create An Awesome Candidate Experience , Dharmesh Shah, page 288
... is that it is simple and widely used as a way to measure customer satisfaction (or more accurately, customer delightion ). 2016 — Dan Lyons, Laid-Off Tech Journalist Joins A Start-Up, Finds It's Part Frat, Part Cult NPR: Fresh Air with Terry Gross (USA), April 5, 2016:
Like, we engage in delightion (ph), which really meant delighting your customers, making them happy, doing anything you can to make the customers love your product and have a great experience. 2016 — Dan Lyons, Congratulations! You’ve Been Fired New York Times (New York, New York), April 9, 2016
On the other hand, they didn’t go through weeks of training that felt eerily like a cult indoctrination, being told that they could use their “superpowers” to “change people’s lives” by spreading “delightion ” to their customers. 2016 — Nancy Franklin, Book Review: ‘Disrupted,’ by Dan Lyons New York Times (New York, New York), April 8, 2016
It wants to put its customers into a state of “delightion .” 2016 Disrupted: My Misadventure in the Start-Up Bubble [1] →ISBN They talk about engaging in “delightion ,” which is a made-up word, invented by Dharmesh, that means delighting our customers.
2016 — Jena McGregor, What happened when ‘Fake Steve Jobs’ went to work for a real software company OnLeadership spoke with Lyons ... about ... how, exactly, one pronounces the word "delightion ."
