200711, Kelly E. Middleton, Elizabeth A. Petitt, Who Cares?: Improving Public Schools Through Relationships and Customer Service (in English), Wheatmark, Inc., →ISBN, page 132:
-Leo Buscaglia Bus drivers: ⌦ Contact the parents of elementary students before school starts. * Introduce selves and their bus numbers * Explain any important procedures * Inquire about any special needs or concerns * Share an approximate time to expect the bus. ⌦ Get to know the riders on your bus. * Use riders' names during conversations.